Returns

Return
Please note that you can return any item purchased on our shop on-line no later than 10 working days from the date of delivery. We remind you that the conditions are made.
Please note following rules to authorize a RTV:

A - The products must be complete in all its parts , included labels and disposable seal.
B - The box must be intact, with sealing tape and our address specified outside.
C - The same box or a similar one in weight and dimension, must be used to return.
D - To get reimburse the procedure must be followed very carefully.

We remind you, we can reimburse only the products sent back in a correct manner. If your RTV will not fulfil the above conditions , Conte of Florence will not be able to reimburse and the box will be sent back to your address, at your charge.
Finally, please take duly note:

A - You can send back the product only from the country the box was originally delivered.
B - Substitution of products are not allowed.
C - In case of orders with more than one products inside, RTV is accepted for one single shipment ( even of more products if need be) , but at the same time. No further RTV are allowed on the same order.

Return
You can send back the product only from the country the box was originally delivered. Substitution of products are not allowed. in case of orders with more than one products inside, RTV is accepted for one single shipment ( even of more products if need be), but at the same time. No further RTV are allowed on the same order.

ZONE 1
CountryReturn charge
HOLY SEE (VATICAN CITY STATE)€ 8.00
ITALY€ 8.00
SAN MARINO€ 8.00
ZONE 2
CountryReturn charge
AUSTRIA€ 20.00
BELGIUM€ 20.00
DENMARK€ 20.00
FINLAND€ 20.00
FRANCE€ 20.00
GERMANY€ 20.00
IRELAND€ 20.00
LUXEMBOURG€ 20.00
MONACO€ 20.00
NETHERLANDS€ 20.00
PORTUGAL€ 20.00
SPAIN€ 20.00
SWEDEN€ 20.00
UNITED KINGDOM€ 20.00
CROATIA€ 65.00
CZECH REPUBLIC€ 65.00
GREECE€ 65.00
HUNGARY€ 65.00
POLAND€ 65.00
SLOVAKIA€ 65.00
SLOVENIA€ 65.00
BULGARIA€ 65.00
CYPRUS€ 100.00
ESTONIA€ 65.00
LATVIA€ 65.00
LIECHTENSTEIN€ 71.00
LITHUANIA€ 65.00
MALTA€ 100.00
NORWAY€ 100.00
ROMANIA€ 65.00
SERBIA€ 100.00
SWITZERLAND€ 71.00
TURKEY€ 75.00
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